Return & Refund

Effective Date: 1 September 2026

At Spacious Kart, we strive to deliver products that meet our quality standards and reach you in good condition. If you receive a damaged product, we are committed to assisting you in accordance with the terms of this Return & Refund Policy.

1. Return Window

Customers may request a return within 5 days of receiving the product, provided the product is found to be damaged upon delivery and the required proof is submitted.

Return requests submitted after 5 days may not be accepted.

2. Damaged Products

Refunds are provided only for products that are received damaged.

If you receive a damaged product, please contact us as soon as possible after delivery and provide the required evidence for verification.

3. Unboxing Video & Photographs

For any damaged-product claim, customers must provide:

  • Clear photographs of the damaged product

  • Clear photographs of the packaging

  • A clear unboxing video showing the condition of the package and product

The unboxing video and photographs may be used to verify that the damage occurred before or during delivery.

4. Verification Process

Once we receive your return request and supporting photographs/videos, our team will review the claim.

If the product is confirmed to have been damaged upon delivery, the return will be approved and the refund process will be initiated after the damaged product is received and verified by the seller.

5. Exchange Policy

We currently do not offer product exchanges.

If an eligible product is received damaged and the claim is approved, the applicable resolution will be a refund, subject to verification.

6. Refund Process

Once the damaged product has been received and successfully verified, the eligible refund will be initiated.

Refund processing time may depend on the payment method and the respective payment service provider.

The refund will generally be processed to the original payment method used for placing the order.

7. Products Not Covered

Returns or refunds may not be accepted for products that are:

  • Damaged after delivery due to customer handling or misuse

  • Modified, altered, or improperly assembled by the customer

  • Reported after the 5-day return window

  • Returned without the required photographs or unboxing video

  • Damaged due to improper use or negligence after delivery

8. How to Request a Return or Refund

To request a return or refund for a damaged product, please email us at:

spaciouskart.social@gmail.com

Please include:

  • Order Number

  • Product Name

  • Date of Delivery

  • Description of the damage

  • Clear photographs of the product and packaging

  • Unboxing video

Our team will review the information and guide you through the next steps.

9. Contact Us

For any questions regarding returns or refunds, please contact:

Spacious Kart
Email: spaciouskart.social@gmail.com

We appreciate your understanding and cooperation in helping us maintain a smooth and fair return and refund process.